tandemSuncoast
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Suncoast Support

Livepublic

Answers product, setup, and billing questions from the website and Telegram, then hands off to the support desk when it should.

v12DeepSeek Flash·6 sources·3 tools·Edited 2h ago by Maya Chen
Test Open chat

Playground

Runs against draft v13 without publishing. Citations and traces are visible only to editors.

SCSuncoast Supportdraft v13
What's included in the managed cloud plan, and is migration extra?
AI
The managed cloud plan includes nightly backups, patching, monitoring, and a 99.9% uptime target. Migrations are included up to 25 GB — larger moves are quoted separately after a short review. We schedule the cutover with you and keep the old host reachable for 72 hours.
Pricing & plans 2026 · p.4 2.1s
And the order status tool — can it find my order with just the order number?
AI
No. Order status requires a verified identity assertion from the merchant backend. An order number alone isn't enough, so I'll route account-specific requests to a human unless you're signed in on the site.
Identity policy · §2 1.6s

Playground sessions are not billed and never enter customer inboxes.

Evaluation

Last run 2h ago · 24 cases

88%21 of 24 grounded
Test cases
Last trace
1.9s · $0.0011
1Authenticate & quota42ms
2Classify intent180ms
3Retrieve · 8 chunks320ms
4Compose · DeepSeek Flash1.2s
5Validate & stream160ms
Hidden reasoning is never exposed. Only the bounded execution summary is shown to authorized editors.

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