Support
Human support stays in Chatwoot. This view mirrors assignment, handoff, and adapter health without duplicating the inbox.
Chatwoot is connected and healthy. Webhook lag 0.8s · 2 accounts · 6 inboxes mapped. Takeover suppresses AI replies within 1.2s.
Open backlog
23
all inboxes
Awaiting human
3
+1oldest 26m
Median first reply
2m 48s
-18sbusiness hours
CSAT · 7d
4.7
+0.2128 responses
Showing 6 of 23 open conversationsSynced 12s ago
Adapter health
Operational
Operational
Operational
Degraded
Event sync99.98% · 24h
Suncoast · Sales
3 openSuncoast Support
Suncoast · Technical
12 openSuncoast Support
Suncoast · Billing
2 openSuncoast Support
AIO · Support
6 openAIO Assistant
Canonical transcript
Chatwoot owns assignment and support status. This app mirrors only what it needs and never edits Chatwoot's tables directly.