tandemSuncoast
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Suncoast Support

Livepublic

Answers product, setup, and billing questions from the website and Telegram, then hands off to the support desk when it should.

v12DeepSeek Flash·6 sources·3 tools·Edited 2h ago by Maya Chen
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Attached knowledge

Only approved, workspace-scoped sources are retrievable by this agent.

Source library
SourceStatusChunksFreshnessBinding
suncoastservers.com42 pages · sitemap crawl · daily refreshReady612Refreshed 3h agoworkspace
Pricing & plans 2026.pdf18 pages · OCR not requiredReady94Uploaded Nov 2workspace
Provisioning FAQEdited by Maya · 41 Q&A pairsReady41Edited 5h agoworkspace
Support answer correctionsReviewed Q&A · 87 entriesReady87Edited yesterdayrestricted
Help center import312 articles · 68% embeddedIndexing248Started 4m agoworkspace
Retrieval settings

Applied at query time. Changes are versioned with the agent.

Knowledge coverage
Questions with a grounded answer94%
Sources refreshed in last 7 days83%
Questions escalated to a human22%
25 conversations had no approved answer this week. Review them in source gaps.
Most cited
1

suncoastservers.com

88%
2

Pricing & plans 2026.pdf

71%
3

Provisioning FAQ

54%
4

Support answer corrections

37%

1 source needs attention

Help center import is still indexing (68%). The agent will not cite incomplete chunks.

Agent fetch is filtered by workspace and source permission before retrieval.

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