Knowledge improvements

Source gaps and reviewed corrections generated from unanswered questions. Nothing publishes automatically.

Expansion module. Approval creates a draft correction and runs the regression set; it never edits a source or publishes a version directly.

Open suggestions

2 proposed · 1 in review

Unanswered questions · 7d

-18%down from 51

Source gaps

across 3 sources

Reviewer backlog

oldest 3 days

No suggestion changes access or visibility

Refund window is not explicit

ScheduledSource edit

Add a policies/refunds section stating the 30-day refund window, duplicate-charge exception, and the 3–5 business day processing time.

suncoastservers.com18 questions affected4 examples reviewed12 cases · 11 pass with the proposed changeOwner Maya Chen · Today

Starter question misses onboarding path

Needs attentionQ&A addition

Add a reviewed Q&A: "How do I invite my team during onboarding?" with the exact admin steps and a link to the team guide.

FAQ · getting started11 questions affected3 examples reviewed8 cases · 8 pass with the proposed changeOwner Devon Ruiz · Yesterday

Migration timelines differ by source

PausedSource edit

Update the migration guide with the current 5–7 business day window and remove the old 2–3 day estimate.

Migration guide v57 questions affected2 examples reviewed6 cases · 4 pass · conflicting source still needs an owner decisionOwner Priya Raman · 2d ago

Billing contact should be easier to find

ScheduledSource gap

Add the billing desk escalation path and expected response window to the support handbook. Do not include internal phone numbers.

Support handbook6 questions affected2 examples reviewed5 cases · 5 pass with the proposed changeOwner Maya Chen · 3d ago

Knowledge improvements

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