Suncoast Support

Livepublic

Answers product, setup, and billing questions from the website and Telegram, then hands off to the support desk when it should.

v12DeepSeek Flash·6 sources·3 tools·Edited 2h ago by Maya Chen

Visibility

Visibility is an enforced access policy. A prompt cannot make a public agent private.

Public

Reachable from approved websites and public channels. Only approved public knowledge is retrievable.

Internal

Requires workspace membership or a verified channel identity. Can use approved datasets.

Member access

Role permissions apply on top of workspace membership.

Maya Chen

Owner

Full access

Daniel Okafor

Admin

Can publish

Priya Raman

Builder

Edit drafts

Devon Ruiz

Support agent

Chat access

Lena Fischer

Analyst

Reports & chat

Permission matrix

Backend policy — the UI hides unavailable actions, but enforcement happens server-side.

Capability	Owner	Admin	Builder	Support	Analyst	Viewer
View agent configuration
Test in playground
Edit draft & sources
Publish a version
Manage channels & access
View conversation analytics

Access changes take effect on the next published version.

Isolation checks

Workspace ID is resolved server-side, never trusted from the browser.

Retrieval filters tenant and source permissions before search.

Public sessions cannot call internal datasets, even if the bot is present in a public channel.

Revoked members lose access immediately on the next request.

Access summary

VisibilityPublic

Members12 can use · 3 can edit

Publishers2

Restricted sources1 granted

Datasets2 of 4

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