Analytics
Outcomes, cost, and coverage across AI and human support. Every number is traceable to a conversation or a run.
Nov 5 – Nov 11, 2026 · America/New_York
Conversations
1,182
+11.8%vs prior 7 days
AI resolution
76.4%
+4.2 pts742 resolved
Median first response
2m 48s
-18sp90 7m 24s
Cost / conversation
$0.09
-8.1%$108.40 total
Conversation volume
Started, resolved, and handed off
Started Resolved Handoff
Resolution outcomes
74.6%resolved by AI1236 total
AI resolved742
Assisted handoff214
Human resolved196
Unresolved84
By channel
share of conversations1,182conversations100 total
Website62%
Telegram21%
Discord12%
API5%
Usage by agent
Manage agents| Agent | Messages | Cost | Resolution |
|---|---|---|---|
| Suncoast Support | 812 | $18.40 | 78% |
| Suncoast Ops Analyst | 286 | $11.20 | 91% |
| SOP Assistant | 148 | $3.10 | 88% |
| Order Status Assistant | 38 | $0.80 | — |