Training
Short, specific courses built from real misses. Assign coaching from a quality review and track completion without a separate LMS.
Assigned
14
Completion
64%
Overdue
2
Avg. quiz score
88%
Security & escalation essentials
Identity checks, incident routing, and what never to share in chat.
Support tone and handoffs
Writing replies that de-escalate, and handing off with context.
Reading revenue reports
Metric definitions, timeframes, and why the data cutoff matters.
Build a course from a real miss
Pick a flagged conversation and Tandem drafts lessons with the correct policy and a short quiz.
This week
Suggested next course
Refund verification deep dive
Based on 3 flagged refund conversations this week. 4 lessons · 12 minutes.
Why this exists
Training is tied to actual quality outcomes. Completion alone is not a success metric — the follow-up review score is.