Suncoast Support

Livepublic

Answers product, setup, and billing questions from the website and Telegram, then hands off to the support desk when it should.

v12DeepSeek Flash·6 sources·3 tools·Edited 2h ago by Maya Chen

Branding

Applied to the website widget and hosted chat. Internal chat uses your workspace theme.

Agent avatar

Square PNG or SVG · at least 128 × 128 px

Display name

Tagline

Accent color

oklch(0.55 0.21 288)

Theme

LightDarkAuto

Corner radius14px

Welcome and starters

Welcome message

Public agents must disclose that they are AI and that conversations can be reviewed by the support team.

Starter suggestions

Show Tandem branding

Display “Powered by Tandem” under the composer.

Collect contact details

Ask for email only after the first answer, with consent.

Allow transcript download

Visitors can download their own conversation.

Live preview

Suncoast Support

Typically replies instantly

Hi, I'm the Suncoast assistant. Ask about plans, migrations, or support — I'll cite what I use.

What's included in the managed cloud plan?Can you help me migrate an existing site?Where can I check the status of my order?

The managed cloud plan includes nightly backups, a 99.9% uptime target, and a scheduled migration window. Pricing & plans · p.4

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AI assistant · answers may be reviewed by support

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