Suncoast Support

Livepublic

Answers product, setup, and billing questions from the website and Telegram, then hands off to the support desk when it should.

v12DeepSeek Flash·6 sources·3 tools·Edited 2h ago by Maya Chen

Test Open chat

Overview Instructions Knowledge Appearance TestBeta Versions Channels AccessPublic agent · customer-facing

Active version

v12

Published 2h ago

Knowledge sources

All ready · refreshed 3h ago

Allowed tools

1 awaiting identity check

Conversations

1,284

78% resolved by AI

Published configuration

Version history

System instructions

Direct, warm, plain-spoken. No jargon unless the customer uses it first.

Retrieval

Hybrid search · 6 sources · relevance ≥ 0.72 · top 8 chunks

Tools

order status (identity required), contact capture, escalation

Model

DeepSeek Flash · temperature 0.2 · max 1,200 output tokens

Channels

Website, Telegram, API

Recent test runs

Open playground

Question	Result	Citation	Latency	Confidence
Does the managed plan include nightly backups?	passed	Pricing & plans 2026 · p.4	1.8s	96%
Can you migrate our WordPress multisite?	passed	Managed migration guide · §2	2.4s	91%
What is my order status?	escalated	Identity required	1.1s	—
Do you offer IPv6?	gap	No approved source	2.1s	28%

Publish readiness

4 of 5 checks passing · draft v13

System instructions reviewed

All knowledge sources indexed

Identity check connected for order tools

24 representative test cases passing

Escalation route mapped to Chatwoot

Publishing requires the agent.publish permission.

Who can use it

Manage

Maya Chen

Owner · full access

Daniel Okafor

Admin · can publish

Priya Raman

Builder · edit, no publish

Support and analyst seats with chat access

Live channels

WebsiteLive

TelegramLive

APILive

Agent type is enforced by access policy, not by prompt instructions.

Suncoast Support

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