tandemSuncoast
MC

Overview

A live view of your agents, support queue, and the reports going out to the team.

3 conversations are waiting for a human. The oldest has been waiting 26 minutes in the Sales inbox.

Open support

Conversations · 7d

1,284

+12.4%vs. prior week

AI resolution

78%

+6 pts1,002 resolved

First response

2m 48s

-18sp90 7m 24s

Model spend

$42.80

+$6.20of $120 budget
Conversation volume

Last 7 days · all channels · workspace timezone (ET)

Next report runs

Hourly team revenue

Discord · #revenue

13:05

in 42m

Delayed orders watch

Telegram · ops-private

16:00

in 3h 37m

Weekday revenue briefing

Telegram · ops-private

Tomorrow, 09:00

17h

Fleet utilization

Discord · #infra

18:00

5h 37m

Agent health
All agents
AgentStatusChannelsConversationsResolutionUpdated
SCSuncoast Supportpublic · v12Live
1,284
78%
2h ago
OASuncoast Ops Analystinternal · v7Live
486
91%
5h ago
OSOrder Status Assistantpublic · v2Draft
0
0%
Yesterday
SOPSOP Assistantinternal · v4Live
312
88%
3d ago
Platform health
Live

Chatwoot

Webhook lag 0.8s

Operational

Telegram

2 bots healthy

Operational

Discord

Rate limited · retrying

Degraded

Qdrant

42ms p95 retrieval

Operational

DeepSeek

p95 first token 1.4s

Operational
Recent activity
24h

Suncoast Support v12 published

Maya Chen · prompt and knowledge bindings

2h ago

Hourly revenue delivered

Discord · #revenue · 41 recipients

3h ago

Chatwoot inbox mapped

Sales inbox → Suncoast Support

5h ago

Fleet utilization report failed

AIO fleet API timed out after 30s

Yesterday

Metrics are scoped to your role. Conversation transcripts and financial results stay inside authorized workspaces — this view never mixes tenants.

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