Procedures
Versioned execution plans for multi-step requests. Procedures can only use approved fields and tools; natural-language instructions alone never grant a permission.
Verified refund request
LiveVerify account ownership before discussing charges, confirm the transaction, then either explain the approved policy or hand off to billing with evidence.
- 1
Require identity verification
conditionAsk for the account email and a short-lived verification code from the merchant backend. An order number alone is never sufficient.
- 2
Look up the charge
actionRun the approved billing_lookup template scoped to the verified account. Never expose raw payment rows.
- 3
Apply the refund policy
conditionRefunds within 30 days of the charge are eligible. Duplicate charges are eligible regardless of age when the second charge is confirmed.
- 4
Escalate exceptions
escalationEscalate disputed amounts above $250, chargebacks, and anything outside policy to the billing desk with the verified transaction reference.
Required fields
verified_account_id
transaction_id
charge_date
amount
currency
Fields are validated before any tool runs. Free-form PII collection is blocked.
Approved actions
Adding an action here never bypasses its own permission policy.