SOP

SOP Assistant

Liveinternal

Private assistant for internal policy, onboarding, and time-card questions. Cites the versioned SOP library.

v4DeepSeek Flash·4 sources·0 tools·Edited 3d ago by Priya Raman

Channels

Every channel reuses the same published version and permission policy.

Chatwoot remains the inbox for humans. Map this agent to an inbox in the Support hub before the first production conversation.

Website widget

Isolated iframe · versioned loader

Live

Agent IDagt_suncoast_support

Allowed domainssuncoastservers.com · www.suncoastservers.com

Hosted page/chat/sop-assistant

@suncoast_support_bot · webhook healthy

Live

Allowed chatsDirect messages · @suncoast_ops (private)

Commands/help · /ask · /report

Identity linkingShort-lived website verification

Discord

Suncoast HQ · #support · #revenue

Degraded

Guilds1 bound (Suncoast HQ)

InteractionSlash commands · mentions in #support

Private reports#revenue · @ops role required

Rate limited during the last report delivery. Retry in progress.

API & webhooks

Scoped key · SSE streaming

Live

Keytw_live_8f2a… · chat:write

StreamingPOST /v1/conversations/:id/messages

Webhooksconversation.escalated · report.completed