Site and inbox mappings

Connect each site to a Chatwoot account and inbox, then bind the agent that may reply. The adapter never edits Chatwoot tables directly.

Open Chatwoot

Human support stays in Chatwoot. This adapter mirrors only the metadata it needs. Deduplicate provider events, ignore our own outgoing replies, and recheck takeover state immediately before sending.

Mappings

6 sites · 2 Chatwoot accounts · 6 inboxes

Site	Chatwoot account	Inbox	Agent	Isolation	Sync	Last event
suncoastservers.com Website widget	Suncoast Servers	Sales	Suncoast Support	Share inbox	Healthy	12s ago
suncoastservers.com Website widget	Suncoast Servers	Technical	Suncoast Support	Share inbox	Healthy	41s ago
suncoastservers.com Website widget	Suncoast Servers	Billing	Suncoast Support	Share inbox	Degraded	6m ago
aiophones.io Website widget	AIO Phones	Support	AIO Assistant	Dedicated account	Healthy	1m ago
usaphones.io Website widget	USA Phones	Support	USA Assistant	Dedicated account	Healthy	3m ago
omniform.io Website widget	OmniForm	Support	OmniForm Assistant	Pending scope	Pending	Not connected

Recent sync failures

message.created

Billing inbox · duplicate event ignored

6m ago

conversation.updated

Sales inbox · unknown agent mapping, quarantined

2h ago

message.created

Technical inbox · retried successfully

5h ago

Routing rules

One Chatwoot account per isolation boundary where available.

Ignore the application's own outgoing replies to prevent loops.

A human takeover cancels or suppresses in-flight AI replies.

Internal reporting conversations never enter customer inboxes.

Unknown agent mappings are quarantined, not guessed.

View adapter documentation

Workspace: Suncoast Servers. Mapping changes are audited and require the connection.manage permission.

Site and inbox mappings

Search Tandem