SOP

SOP Assistant

Liveinternal

Private assistant for internal policy, onboarding, and time-card questions. Cites the versioned SOP library.

v4DeepSeek Flash·4 sources·0 tools·Edited 3d ago by Priya Raman

Test Open chat

Overview Instructions Knowledge Tools Procedures TestBeta Versions Channels AccessInternal agent · private workspace

Active version

Published 2h ago

Knowledge sources

All ready · refreshed 3h ago

Allowed tools

1 awaiting identity check

Conversations

312

88% resolved by AI

Published configuration

Version history

System instructions

Helpful, neutral, and precise.

Retrieval

Hybrid search · 6 sources · relevance ≥ 0.72 · top 8 chunks

Tools

revenue_by_team_range, delayed_orders, mrr_movement, fleet_utilization

Model

DeepSeek Flash · temperature 0.2 · max 1,200 output tokens

Channels

Website, Telegram

Recent test runs

Open playground

Question	Result	Citation	Latency	Confidence
Does the managed plan include nightly backups?	passed	Pricing & plans 2026 · p.4	1.8s	96%
Can you migrate our WordPress multisite?	passed	Managed migration guide · §2	2.4s	91%
What is my order status?	escalated	Identity required	1.1s	—
Do you offer IPv6?	gap	No approved source	2.1s	28%

Publish readiness

4 of 5 checks passing · draft v13

System instructions reviewed

All knowledge sources indexed

Identity check connected for order tools

24 representative test cases passing

Escalation route mapped to Chatwoot

Publishing requires the agent.publish permission.

Who can use it

Manage

Maya Chen

Owner · full access

Daniel Okafor

Admin · can publish

Priya Raman

Builder · edit, no publish

Support and analyst seats with chat access

Live channels

WebsiteLive

TelegramLive

Agent type is enforced by access policy, not by prompt instructions.

SOP Assistant

Search Tandem