Active version
v2
Published 2h ago
Knowledge sources
2
All ready · refreshed 3h ago
Allowed tools
1
1 awaiting identity check
Conversations
0
0% resolved by AI
Published configuration
Version history Recent test runs
| Question | Result | Citation | Latency | Confidence |
|---|---|---|---|---|
| Does the managed plan include nightly backups? | passed | Pricing & plans 2026 · p.4 | 1.8s | 96% |
| Can you migrate our WordPress multisite? | passed | Managed migration guide · §2 | 2.4s | 91% |
| What is my order status? | escalated | Identity required | 1.1s | — |
| Do you offer IPv6? | gap | No approved source | 2.1s | 28% |
Publish readiness
4 of 5 checks passing · draft v13
System instructions reviewed
All knowledge sources indexed
Identity check connected for order tools
24 representative test cases passing
Escalation route mapped to Chatwoot
Publishing requires the agent.publish permission.
Who can use it
Manage MC
Maya Chen
Owner · full access
DO
Daniel Okafor
Admin · can publish
PR
Priya Raman
Builder · edit, no publish
+5
Support and analyst seats with chat access
Live channels
WebsiteLive
Agent type is enforced by access policy, not by prompt instructions.