Order Status Assistant

Draftpublic

Verified order lookups for customers. Draft until the merchant identity assertion is connected.

v2DeepSeek Flash·2 sources·1 tools·Edited Yesterday by Maya Chen

Tools and data

Approved capabilities only. Permission checks run outside the model.

Order status lookup

Returns minimal order status through the merchant connector. Requires a verified identity assertion.

Verified identity required Workspace scoped

Contact capture

Collects optional contact details with a disclosure and consent record before handoff.

Read-only Workspace scoped

Escalate to a human

Creates a prioritized handoff in Chatwoot with a short summary and cited evidence.

Read-only Workspace scoped

Approved query templates

The agent selects a template and validated parameters — it never writes SQL.

Template	Dataset	Parameters	Limit	Timeout	Status
revenue_by_team_range	Billing replica	start_date, end_date, granularity	5,000 rows	20 s	approved
delayed_orders	Orders replica	since_hours, min_age_hours	500 rows	15 s	approved
mrr_movement	Billing replica	month	1,000 rows	20 s	approved
fleet_utilization	AIO fleet API	day, account_id	2,000 rows	30 s	Draft

Data connections in use

Billing replica

billing-replica.internal:5432

Healthy

Orders replica

orders-replica.internal:5432

Healthy

Permission model

Every tool call is checked against the member's role and the workspace, not the prompt.

The model can choose a template and parameters; it cannot choose a database or bypass limits.

Public agents never receive raw customer tables. Account-specific tools require a verified identity assertion.

Tool outputs are treated as untrusted content and validated before display.

Tool activity · 24h

Order lookups

0 denied

Escalations

median 41s to assign

Contact captures

9 with consent

Query templates

0 timeouts

A custom action builder is an expansion module. Use approved query templates or request a connector review.

Order lookup is disabled until identity verification is connected.