The product
Built for the handoff,
not the demo.
Most AI support tools stop at a generated reply. Most reporting tools stop at a dashboard. Tandem is designed for what happens next: the escalation, the verified total, the schedule that runs on Monday.
Customer support
Answer with the source attached.
Tandem retrieves from the sources you bind, drafts the reply, and checks every factual claim against a citation. If confidence is low, it hands off with context instead of guessing.
Grounded generation
Answers are built from retrieved passages, not model memory. Unsupported claims are blocked.
Human inbox stays canonical
Chatwoot owns assignment, history, and status. Tandem writes the summary and labels back.
Confidence you set
Choose the threshold and the fallback: hand off, ask for detail, or open a ticket.
Coverage you can fix
Unanswered topics roll up weekly with the source that should have covered them.
Suncoast Support
Public · website widget
Confidence
0.94 · answer
Citations
2 verified
Revenue by team
Saved report · weekdays 09:00 ET
Net revenue
$184,290
+12.4%
Orders
1,284
+8.1%
Refunds
$4,830
+1.2%
Totals verified · cutoff 09:00 ET
4.2s
Internal operations
A verified answer, then a schedule.
Ask in plain language. Tandem resolves the question to an approved query template, shows the interpreted timeframe, and returns totals computed in SQL. Save the spec once, and it runs on a schedule.
No free-form SQL
The model selects from reviewed, parameterized templates. It cannot change joins or write a new query.
Numbers before narrative
Aggregates are reconciled first. The narrative explains the result and never estimates a total.
Delivery with guardrails
Destinations and audience permissions are rechecked at run time. Failures are visible, not silent.
Reports that keep their spec
Dataset, metrics, filters, comparison, and timezone are stored so the report is repeatable next week.
Trust
The boring parts are the product.
AI is only useful in operations if you can explain the answer later. Tandem is built around provenance, permissions, and failure that surfaces.
Least privilege
Read-only connections, scoped API keys, and per-agent source access. Secrets never reach the model.
Immutable versions
Every publish creates a version. Running conversations keep their version until resolved.
Visible delivery
A failed schedule notifies the owner and leaves the run in a failed state — no partial numbers.
Human review
Sampled reviews with a rubric. Verification is pass/fail where account changes are involved.
Zero training
Your data is not used to train models. Inference providers process with zero retention.
Audit trail
Actor, action, target, IP, and time for sensitive changes. Twelve-month retention by default.
Platform
Primitives, not a black box.
Versioned agent definitions
Instructions, sources, tools, and model settings are versioned together. Publishing is explicit; rolling back restores every binding.
Guardrails before generation
Verified identity, approved tools, row limits, and citation requirements are enforced by the runtime — not left to the prompt.
Scoped access
Agents, connections, and reports each carry their own permissions. A public agent cannot reach an internal dataset.
Signed webhooks
Every delivery and failure emits a signed event with retries and a visible log. HMAC verification is the default.
Provenance by default
Report runs snapshot the dataset, template, parameters, data cutoff, and runtime. A repeated run is reproducible.
Quality that closes the loop
Sample conversations, score with a rubric, and assign coaching built from the actual miss. Gaps feed the knowledge roadmap.
Compare
A bot plus a BI tool, minus the seams.
| Capability | Tandem | Chatbot + BI |
|---|---|---|
| Answers from your own knowledge | ||
| Inline citations before send | ||
| Canonical human inbox stays Chatwoot | ||
| Verified totals, not model arithmetic | ||
| Saved report specs and schedules | ||
| One permission model across support and ops | Partial | |
| Quality review tied to coaching | ||
| Works without replacing your stack |
See it on your own conversations.
Connect Chatwoot and one knowledge source. We will show the handoff.